Services and  Product  Level  Management

IBS is partnered with Wendia, a  Pink  Elephant certified ITIL version2 software company, for  Service  Level  Management.  We focus on ITIL best practices consulting with customers to improve each business' processes by correcting weaknesses  and then designing systems around these  business processes.    Our product offering includes:  Service Desk Manager, Configuration & Asset Management, Service Level Management, Project & Change Management, Business Availability Monitor, Resource Management, Inventory Management and Purchase Management. 

We also implement components of HP 's  System Insight  Manager (SIM) to track and monitor the health of servers, application processes and network components.   Clients that implement HP SIM change  their organization 's management style  from reactive to pro-active. 

We can assist our clients in writing the business justifications to ensure positive ROI results on the purchase of these technologies.