Product Description

The Business Availability Monitor is a monitor solution that makes it possible to find errors and identify the consequences. In this way you can prevent a single error from starting an overriding effect in motion – thereby affecting large parts of the IT-system.
Benefits to the User

With the monitor solution, you can quickly and effectively spot all errors as they occur, and the consequences they may cause; irrespective of how complicated the IT structure is or will become. The solution includes a unique functionality, which with help from the different monitoring systems, gathers information about all technical incidents. This means that one single monitor can give you a general overview of your assembled IT-operation.

At the same time the solution links the systems and the business processes together. This means that the customers, and thereby the services, become the pivotal point. In this way, you are immediately given access to a complete general overview – and a current status of the mutual relationships that exist between IT-components, IT-services, and customer agreements. All presented together in a graphically clear window:

Monitor example 1: With the Business Availability Monitor, the IT-system can be monitored and observed via one single monitor. This gives an unequalled general overview, and is a source of great relief in comparison to the large number of monitors demanded today.
Create a general overview

With the Business Availability Monitor, you will automatically be warned by alarm about where a system breakdown has occurred, and which customers have been affected by the breakdown. You will also receive information about which services the individual customers require.

Furthermore, the solution gives you a general overview of the escalation processes, and operation documentation, together with a prioritised, chronological sequence of how the problems should be resolved. This means that you can effectively handle a system breakdown and repair errors within the existing service level agreements.